Annual exams are easy to forget. Promptly reminds patients when they're due, confirms upcoming appointments, and requests reviews â so more patients book and fewer chairs sit empty.
The revenue you're losing to missed calls and no-shows â captured automatically.
Automatically text patients who are due for their yearly exam and haven't rebooked.
Patients confirm by text, so no-shows drop and your schedule stays full.
Let patients know their glasses or contacts are in â a simple text that saves phone calls.
Capture callers who'd otherwise book with the optical shop down the street.
Grow the reviews new patients rely on when choosing an eye doctor.
Your whole office works from one inbox with notes and assignment.
Promptly is a revenue-focused business communication platform for optometry and eye-care practices. Vision care runs on annual exams and timely pickups â and both are easy for patients to forget. Promptly keeps your patients on schedule with automatic exam recall, appointment reminders, and pickup notifications, so more patients book, fewer chairs sit empty, and your optical revenue keeps flowing.
The backbone of an optometry practice is the yearly exam, and it's exactly the kind of appointment patients let slide. Promptly automatically texts patients who are due and haven't rebooked, filling your schedule with recurring exams you'd otherwise lose to forgetfulness. It's a recall system that never takes a day off.
Your whole team shares one inbox to answer insurance and frame questions, send instructions, and follow up â all by text, the channel patients actually read.
Automatic appointment reminders let patients confirm with a single reply, keeping your exam lanes full. And simple 'your glasses (or contacts) are ready for pickup' texts replace a stack of outbound phone calls, getting product into patients' hands faster and freeing your staff for in-office care.
When your team is with patients, calls go unanswered â and callers book with the optical shop down the street. Promptly's automatic missed-call text-back opens a conversation immediately, so new-patient calls turn into booked exams instead of lost leads.
Choosing an eye doctor is a local, reputation-driven decision. Promptly makes it easy to request a Google review in one tap after a great visit, sending happy patients to your public page and capturing any private concerns first â growing the rating new patients rely on.
Promptly combines recall, reminders, pickup notifications, reviews, and everyday messaging into one platform your team runs from any device. It's business communication focused on revenue â built to keep your exam schedule and optical sales strong year after year.
Turn annual exams, pickups, and follow-ups into a schedule that stays full â Promptly makes eye-care communication effortless and revenue-driving.
Promptly replaces the patchwork of missed calls, sticky notes, and voicemail tag that most practices rely on with one connected communication platform. Everything below works together, so your team runs the entire customer journey â from first contact to repeat visit â from a single shared inbox on any device.
Two-way business texting. A professional texting line and a shared team inbox so anyone on your team can pick up a conversation, with full history for every one of your patients in one thread â no personal cell numbers, no lost context.
Missed-call text-back. The moment a call goes unanswered, Promptly automatically texts the caller so the conversation continues instead of ending in voicemail â the difference between a lost lead and a booked one.
Automatic appointment reminders. Personalized reminders go out on schedule and let patients confirm with a single reply, so fewer slots sit empty and your day is predictable.
Recall and rebooking. Promptly automatically reaches patients who are due to come back but haven't scheduled, filling next month's calendar with business you already earned.
Review requests. One tap sends happy patients to your Google page while routing private concerns to your team first, steadily raising the rating new patients judge you by.
Mobile app and notifications. Work from the front desk or your phone, with push notifications so a new message is never missed.
Every feature in Promptly points at the same outcome: more booked, kept, and repeat business. That's what we mean by business communication focused on revenue â not chat for its own sake, but conversations engineered to protect and grow the income your practice already generates.
The math is simple. Most practices recover the entire cost of Promptly from a single recovered annual exam or eyewear sale. Everything after that â every reminder that prevents a no-show, every recall that rebooks a lapsed patient, every review that wins the next one â is added revenue on top.
That's the whole idea behind Promptly: turn the everyday communication your practice is already doing into a reliable engine for booked appointments, loyal patients, and steady revenue.
Yes. Promptly is built for appointment-based eye care, with annual exam recall, reminders, pickup texts, and reviews.
Yes. Promptly's recall automatically texts patients who are due for their annual exam and haven't rebooked.
Yes. Automatic reminders with one-tap confirmation keep your schedule full.
Turn missed calls and no-shows into booked appointments and 5-star reviews.