Texting your
clients will love.

Promptly is a revenue-focused business communication platform for veterinary clinics and animal hospitals. Pet parents are busy, anxious, and glued to their phones — and the practices that communicate by text see fewer missed visits, more wellness care, and stronger loyalty. Promptly turns your clinic's phone into fast, two-way conversations that keep your schedule full and your patients healthy.

Text the way pet parents want to hear from you

Clients ignore unknown calls and voicemail but read texts right away. Promptly gives your clinic a professional texting line and a shared inbox where your front desk and techs answer questions, share pre- and post-visit instructions, send estimates, and follow up on a recovering pet — all in writing, with the full history for each client at hand.

Clients don't need an app; they text like normal, and your team replies from the desk or the Promptly mobile app.

Never lose a worried pet parent to the next clinic

A client who can't reach you about a sick pet will call the next hospital on the list. Promptly's automatic missed-call text-back opens a conversation the moment a call goes unanswered, so you capture urgent cases and new clients instead of losing them. During a hectic front-desk rush, one shared inbox means every message is seen and answered.

Fewer no-shows and more wellness visits

Automatic appointment reminders let clients confirm with a single reply, cutting the empty slots that quietly drain a clinic's revenue. Vaccine and wellness recall reaches clients whose pets are due for shots or checkups and haven't rebooked — bringing pets in for the preventive care that's better for them and steadier for your schedule, without your team making a single manual call.

Reviews that bring in the next new client

When someone's choosing a vet for a beloved pet, your Google rating carries enormous weight. Promptly makes it easy to request a review in one tap after a great visit, guiding happy clients to your public page and catching any private concerns first, so small issues get resolved instead of posted.

Communication that protects your revenue

Promptly speaks your language — 'clients' and their pets — and runs on any device with push notifications so nothing is missed. It's not another disconnected tool; it's a complete communication platform focused on the outcomes that matter to a clinic: fewer no-shows, more wellness compliance, more reviews, and more loyal clients.

Give your clinic the texting, reminders, and recall that keep pets healthy and your schedule full — and turn everyday communication into steady, recurring revenue.

Promptly replaces the patchwork of missed calls, sticky notes, and voicemail tag that most clinices rely on with one connected communication platform. Everything below works together, so your team runs the entire customer journey — from first contact to repeat visit — from a single shared inbox on any device.

Everything your team needs in one place

Two-way business texting. A professional texting line and a shared team inbox so anyone on your team can pick up a conversation, with full history for every one of your clients in one thread — no personal cell numbers, no lost context.

Missed-call text-back. The moment a call goes unanswered, Promptly automatically texts the caller so the conversation continues instead of ending in voicemail — the difference between a lost lead and a booked one.

Automatic appointment reminders. Personalized reminders go out on schedule and let clients confirm with a single reply, so fewer slots sit empty and your day is predictable.

Recall and rebooking. Promptly automatically reaches clients who are due to come back but haven't scheduled, filling next month's calendar with business you already earned.

Review requests. One tap sends happy clients to your Google page while routing private concerns to your team first, steadily raising the rating new clients judge you by.

Mobile app and notifications. Work from the front desk or your phone, with push notifications so a new message is never missed.

Communication built around revenue

Every feature in Promptly points at the same outcome: more booked, kept, and repeat business. That's what we mean by business communication focused on revenue — not chat for its own sake, but conversations engineered to protect and grow the income your clinic already generates.

The math is simple. Most clinics recover the entire cost of Promptly from one recaptured urgent visit or overdue wellness exam. Everything after that — every reminder that prevents a no-show, every recall that rebooks a lapsed client, every review that wins the next one — is added revenue on top.

That's the whole idea behind Promptly: turn the everyday communication your clinic is already doing into a reliable engine for booked appointments, loyal clients, and steady revenue.

Frequently asked questions